So this has been a bit of a saga, that was resolved amazingly well by Alpine.I bought one of these from Amazon Warehouse Deals, Used-Like-New. Well, no. Not 'Like-New' as the previous 'owner' had stripped out the pump, lights, and splash-guard. Naughty Amazon - But they did give me a sizeable credit back, so I bought my own light (11" submersible aquarium, and bonus, it's custom color instead of locked to warm white) & pump (160gph).I'm in Canada. So returning it really wasn't a good option for anyone involved, so this seemed to be a good solution for all involved. Still needed the splash guard though.Alpine was actually extremely responsive, and I'm sure their rep to Amazon had a nice little discussion about how they could have resold a stripped unit as 'Like-New', and worked to get me a splash guard. unfortunately the model number is attached to the pump cord, which I didn't have, so even though I gave them the measurements of the opening, they did send the wrong one (to Canada). I took pictures and re-opened the dialog, and they apologized and again asked for the model number (and again, I don't have it because the part with it was the part missing), but they were able to figure it out, and sent me the entire parts package, to Canada, with no hassle or complaint. I was honestly stunned by how responsive, and accommodating they were throughout the process.So, I'm still giving a 4* in spite of a pretty big negative:This WILL splash with the out-of-the-box configuration. The existing screen will deflect some water back, and it will jump over the lip on the right side. This will leave watermarks, and there is enough of it, that it will actually trap under the fountain. I used a large 24x24 tile to keep the surface water, and a few felt pads under the fountain to keep the water from getting trapped. I also cut the screen so it would act as a deflector rather than a bounce. There is another issue, the water splashes hard enough into the reservoir that it gets into the area the splash-guard slides in, and gravity will do gravity things, and this is a major dripping issue. So I completely cut out the existing mesh, and replaced it with an ULTRA fine stainless steel mesh. Caulked and screwed it into the top of the basin (the light covers it), and looped it ~an inch below the lowest point of the splash-guard. So the falling water gets further into the basin before it contacts the screen, and it's so fine, that it catches 99.999% (or so) of the splash, so that stays dry. Problem solved.Next problem, it's not a laminar flow, so the water will fragment slightly as it leaves the tubes. Again, this is an issue on the right, as small amounts of water will 'escape' the basin. Not enough to puddle, but enough to mark. The 24x24 tile solved that problem, as it dries on a waterproof surface just fine.Last problem - the area of the catch-basin is slightly small, so when the water runs low and the flow drops, or just the fragmentation of the water as it falls, it will hit the sides of the catch-basin and, you guessed it, bounce onto the floor, or actually a pretty significant distance away (like a mirror 3' from the fountain). So I experimented with a cut-off of linoleum and that seems to be solving the issue, and I will be upgrading that to one of those table-protective mats cut to the appropriate size, and I'll wrap THAT with prismatic window film to give it a more decorative look.So yes, an incredible amount of work (and drama), and I don't have the finished-finished product yet, but when it's all done, it will be a superb addition to my furnishings.......... so I'm sure that will mean it will spring a leak or something, because apparently I'm cursed.