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Asurion Complete Protect: One plan covers all eligible past and future purchases on Amazon

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Plantronics TELEPHONE HEADSET SYSTEM S11 65148-11 , Black

3.8 3.8 out of 5 stars 532 ratings
$87.58
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Purchase options and add-ons

Brand Plantronics
Model Name S-11 Telephone Headset System
Color Black
Form Factor Over Ear
Connectivity Technology Wired

About this item

  • Volume and mute control
  • Noise Canceling microphone
  • Over The Head style headset
  • Headset stand
  • Sold by the EA

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Plantronics S11 Telephone Headset System (Renewed)
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Plantronics TELEPHONE HEADSET SYSTEM S11 65148-11 , Black
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Plantronics TELEPHONE HEADSET SYSTEM S11 65148-11 , Black
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Price$87.99$27.99$27.99$30.00$25.99$28.99
Delivery
Get it May 20 - 29
Get it as soon as Thursday, May 16
Get it as soon as Thursday, May 16
Get it as soon as Thursday, May 16
Get it as soon as Thursday, May 16
Get it as soon as Thursday, May 16
Customer Ratings
3.83.8 out of 5 stars532
4.34.3 out of 5 stars6
4.24.2 out of 5 stars229
3.83.8 out of 5 stars86
4.04.0 out of 5 stars1,315
4.14.1 out of 5 stars743
Noise cancellation
3.4
—
3.9
2.4
3.8
4.3
Sound quality
3.2
—
4.1
4.0
4.0
4.3
Volume control
3.4
—
4.1
—
4.0
4.4
Comfort
—
—
4.1
2.6
4.1
4.5
Value for money
—
—
3.9
—
3.2
4.4
Sold By
Jeffrey Goodwin
SoundGreat Store
LiSound
Obsidian eye Technology
Haina-Tone
Susie Moses
connectivity tech
Wired
Wired
Wired
Wired
Wired
Wired
headphones form factor
Over Ear
On Ear
On Ear
On Ear
On Ear
On Ear
connector type
—
RJ9
RJ9 Jack, RJ9 Jack
rj9
RJ11
plug in
noise control
active noise cancellation
sound isolation
active noise cancellation
active noise cancellation
active noise cancellation
sound isolation
headphones jack
—
RJ9
RJ9 Jack
RJ9
RJ9
RJ jack
cable feature
Retractable
Retractable
Retractable
Retractable
Retractable
Retractable

Product guides and documents

Installation Manual (PDF)
User Guide (PDF)

What's in the box

  • S11 Over-The-Head Telephone Headset System

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    Product information

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    Product Warranty: For warranty information about this product, please click here

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    Plantronics TELEPHONE HEADSET SYSTEM S11 65148-11 , Black

    Plantronics TELEPHONE HEADSET SYSTEM S11 65148-11 , Black

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    Product Description

    Adjustable over-the-head headset provides all-day comfort while noise-canceling microphone reduces noise for crystal clear calls. Universal amplifier is compatible with virtually any phone.

    Customer reviews

    3.8 out of 5 stars
    3.8 out of 5
    532 global ratings

    Customers say

    Customers like the ease of use, comfort, and value of the headphones. They mention that it's easy to set up and use, the earpiece is cushioned, and it'll eliminate neck strain. They say it'd be a great product for the price. However, some customers dislike the quality and length. Opinions are mixed on sound quality, performance, and appearance.

    AI-generated from the text of customer reviews

    43 customers mention35 positive8 negative

    Customers like the value of the headphones. They say it's worth the money spent and has a much cheaper feel to it.

    "...The headset also has a much cheaper feel to it and will not likely take 15 years of punishment like my last one (price was right though)...." Read more

    "...kind of qualitative comparisons, but I do feel it represents good value for the price available on Amazon." Read more

    "...that came in the box read and follow them it works great its an amazing value and if i can stand it all day i think anyone could i used to use a..." Read more

    "I am happy to find a headphone that works on a very old esi phone at a low cost...." Read more

    41 customers mention30 positive11 negative

    Customers find the headphones easy to set up and use. They say the assembly is quick, and the sound is clear. They also appreciate the thoughtfully laid out controls and the excellent construction. Overall, customers say the headphones make their job easier by improving the clarity of the conversations.

    "...It has excellent construction, thoughtfully laid out control, and a solid feel to it. Purchase it with confidence...." Read more

    "...No problems hooking it up to the phone. Just plug it into a power outlet and connect it to the handset jack and plug the handset into the base...." Read more

    "...is too short and too easily twisted, making the headset more difficult to use than it should be...." Read more

    "The sound quality, ease of use and comfort of the headset are all superb. For it's price this unit would be a good value...." Read more

    23 customers mention20 positive3 negative

    Customers like the comfort of the headset. They say the earpiece is cushioned and soft, and it transmits sounds very well. They also say it's convenient and light to wear, and easy to switch from headset to handset.

    "...The earpiece is cushioned and soft transmitting the sounds very well from it and into the ear canal...." Read more

    "...Overall it was comfortable to wear and allowed me to still be working on my computer while I was on a call." Read more

    "...This head set is comfortable, works perfect if you read the instructions and setup like your supposed to, love it...." Read more

    "The sound quality, ease of use and comfort of the headset are all superb. For it's price this unit would be a good value...." Read more

    102 customers mention57 positive45 negative

    Customers have mixed opinions about the sound quality of the headphones. Some find it great, clear, and sufficiently loud. However, others say that the sound is muffled, super low, and not able to be heard.

    "...The earpiece is cushioned and soft transmitting the sounds very well from it and into the ear canal...." Read more

    "...Both base units did not have any volume control that worked.Nice picture, but don't but this = you'll end up having to return it...." Read more

    "...The sound quality was great (better than my old device) once I played around with these undocumented settings...." Read more

    "...the product... If you are okay with screeching, humming, not being able to be heard, and wasting your money... Go for it... I give it 5 stars then." Read more

    101 customers mention61 positive40 negative

    Customers are mixed about the performance of the headset. Some mention that it works well, the base works fine, and does the trick. However, some say that it didn't work at all, the microphone didn' t work on their device, and that it doesn't works with cordless phones or phones that have the dial.

    "Overall the product works very well and is well constructed...." Read more

    "...The setup was identical to my original device, but the headset did not work at first...." Read more

    "My new Plantronics S11 Headset System is a great tool and does the trick...." Read more

    "...So far the new one is fine. It gets the job done well, however, the weakest point is the headset cable - it should be longer, and the connector..." Read more

    7 customers mention4 positive3 negative

    Customers are mixed about the appearance of the headphones. Some mention it's very nice, sleek, and small, while others say it gets tangled and annoying.

    "...It is very comfortable to wear. The unit is well designed and sturdy. You can't go wrong with this purchase." Read more

    "...at the little 12-inch cable included and discovered it was hard and twisted, and probably had wires broken inside...." Read more

    "...service job at home and I can hear clearly out of it and it is very sleek and small. So not alot of hassle to put together which is great for me" Read more

    "...but a key ingredient, the wire to the headset, is too short and too easily twisted, making the headset more difficult to use than it should be...." Read more

    45 customers mention11 positive34 negative

    Customers are dissatisfied with the quality of the headphones. They mention that the power supply is poor, the audio is terrible, and the headset is flimsy. Some say that the product is defective and that the cable is short.

    "...and have both products completely not working is a very bad record of quality control...." Read more

    "...I took off one star for the cheap little cord that caused me aggravation at work...." Read more

    "...It gets the job done well, however, the weakest point is the headset cable - it should be longer, and the connector should be better re-enforced to..." Read more

    "...It has excellent construction, thoughtfully laid out control, and a solid feel to it. Purchase it with confidence...." Read more

    16 customers mention0 positive16 negative

    Customers are dissatisfied with the length of the cord. They mention that the headset is not comfortable, the cord is too short, and it needs a longer cord. Some customers also mention that it's not compatible with slimline phones and the buttons on the headset.

    "...that the headset holder, which I did not plan to use, does not properly fit the thick headband...." Read more

    "...headset mouthpiece that curves around to the users mouth area is entirely too short...." Read more

    "...Wish the cord was longer, however, still adequate. My only pet peeve is the stand...." Read more

    "...This (provided) cable is quite short, which does not allow for much versatility in placing the unit on your desk...." Read more

    Used product, very old
    1 Star
    Used product, very old
    This product did not work. It was sold as new but i received an old used item.
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    Top reviews from the United States

    Skrunks
    5.0 out of 5 stars My review
    Reviewed in the United States on March 17, 2011
    Product Packaging: Standard PackagingVerified Purchase
    Overall the product works very well and is well constructed. The headset will take getting use to by people such as me not accustomed to a device covering only one ear and clinging to the skull with the opposing clip on the opposite side from the earpiece. The earpiece is cushioned and soft transmitting the sounds very well from it and into the ear canal. The cord I found was sufficient in length unless one is standing while using it or has the phone and base unit far from where they are using it.

    The controls are all-encompassing allowing for modulation of the sound levels and its tone. They literally have a tone "wheel" to adjust tone as well as outgoing and incoming microphone and headset sound levels. It also has another adjustment for sound labeled "Tx" which also seems to "brighten" the sound. Overall, I found it to be precisely what I needed. And for most people it was even better than I expected, which I think most want to have that as their final evaluation. Yes it rocked in its role and I love it. (but not enought to marry it)

    It has excellent construction, thoughtfully laid out control, and a solid feel to it. Purchase it with confidence. Only one way to get something that I can only speculate is better is to get the "12 " model assuming it is better in terms of maybe sound controls or whatever but I can't see how it is better plus it will cost more:o)

    Have a good day and please drive through.
    Helpful
     Report
    K. Leedom
    5.0 out of 5 stars Product is great, if you have compatible phone, but instructions are week.
    Reviewed in the United States on January 23, 2012
    Product Packaging: Standard PackagingVerified Purchase
    I have had a similar device from the same company for 15 years. It just started getting unreliable so I got this device. It was about 1/4 the price of the original product, and has a cheaper feel with the knobs and stuff, but I expected that for the price and this is not an issue. The headset also has a much cheaper feel to it and will not likely take 15 years of punishment like my last one (price was right though).

    The setup was identical to my original device, but the headset did not work at first. I followed all the instructions (actually I did not, because I never read unless there is an issue, and there was this time). I noticed, when I finally read over the instructions, there were two controls that were only referenced in the device diagram. The use of these were not mentioned in any setup steps (Configuration Slider and TX levels). I started randomly playing with them and at some point the headset started working. This was not mentioned under the trouble shooting solutions either.

    The Tone dial also helps improve things, but I believe this was described.

    I am not going to take off for a simple documentation limitation, so I still give it a 5. The sound quality was great (better than my old device) once I played around with these undocumented settings. Now if it just lasts half as long I will be thrilled.

    Also note that the headset holder, which I did not plan to use, does not properly fit the thick headband. You could fix this with some pliers if you really wanted to.
    6 people found this helpful
    Helpful
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    Office Manager
    1.0 out of 5 stars Do not buy this item
    Reviewed in the United States on April 6, 2010
    Product Packaging: Standard PackagingVerified Purchase
    The design and function of this headset are very poor.

    The headset mouthpiece that curves around to the users mouth area is entirely too short. Callers do not hear you unless you speak directly into the microphone, an inch in front of your face. But, if you do that- pull it around to your mouth, the ear piece ends up on your cheek! Obviously a bad design.

    The microphone is not very sensitive at all. No one can hear you speaking. (Unless you do the contortion described above, rendering you not able to hear your caller since your ear piece is on your face now......)

    The volume control on the phone panel was completely not working. I bought two units and tried both out, interchanging the headsets with the bases, and nothing worked. Both base units did not have any volume control that worked.

    Nice picture, but don't but this = you'll end up having to return it. I have never posted anything on the internet about my opinion on something, but this product was unfortunately such a looser that I want to save others from the same waste of time.

    Plantronics could have done better. To have received two of these items, and have both products completely not working is a very bad record of quality control.

    Fortunately since I bought the item through Amazon, the return was fairly easy.
    2 people found this helpful
    Helpful
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    Garden Goddess
    4.0 out of 5 stars Works great for an in-home call center job
    Reviewed in the United States on January 1, 2013
    Product Packaging: Standard PackagingVerified Purchase
    I bought this because I found a part-time job as an in-home call center agent a couple of months ago, and I needed a headset along with other very specific items. I followed the set-up instructions exactly and have had only one problem that had nothing to do with that. Once in a while callers said they couldn't hear me, even though the sound was turned all the way up. I accidentally bumped the base station the other day with my elbow while this was going on and it cleared up on its own. I took a good look at the little 12-inch cable included and discovered it was hard and twisted, and probably had wires broken inside. I took the handset cord off my spare wired phone (they're cheap, keep an extra one around if you depend on your equipment!) and now the problem is all fixed.

    If I have no further problems with this headset, it will completely meet my requirements. I took off one star for the cheap little cord that caused me aggravation at work. Do affix the little cord clip to your clothes so you don't jerk on the cord when you move, and be careful with the other end of the cord as well. There are tiny wires inside that are seem delicate. If you have a similar job and can't have unscheduled down time, it wouldn't hurt to have an extra head set, wired telephone, and extra cords stocked. Very few local retailers even stock this stuff anymore and you'll be in a bind if something happens to your equipment. You could accidentally slam a dangling cord in a drawer (happens all the time at my day job), or the pets could ruin any exposed cords in the home office in a matter of seconds. (I have cats who like to chew on stuff and I don't let them near any kind of cord or cable.) I know I don't want to risk losing my part-time gig over something utterly preventable like that.
    One person found this helpful
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    Top reviews from other countries

    Translate all reviews to English
    José Luis
    5.0 out of 5 stars Excelente para trabajo de oficina
    Reviewed in Mexico on November 18, 2019
    Product Packaging: Standard PackagingVerified Purchase
    Excelente para trabajo de oficina en el que tienes que hacer y tomar llamadas constantemente al mismo tiempo que hacer otras actividades en tu escritorio como tomar notas o estar haciendo uso de la computadora.

    Los materiales no se sienten de súper alta calidad pero el audio y las funciones sí lo son.
    Report
    Nagaraj
    5.0 out of 5 stars Perfect device!!
    Reviewed in India on February 28, 2019
    Product Packaging: Standard PackagingVerified Purchase
    Perfect device to talk hands freely, voice clarity is very good, i'm usinh it for Panasonic VoiP. Thanks to Amazon to for shipped it to India
    Report
    Alejandro
    5.0 out of 5 stars Práctico y funcional
    Reviewed in Mexico on October 28, 2021
    Product Packaging: Standard PackagingVerified Purchase
    Instalación sencilla y de inmediato mostró su utilidad al dejarnos las manos libres para realizar actividades con la computadora.
    Report